Terms & Conditions

Return Policy :
  • If you have received the product in a bad condition, the replacement product will beissued to you with no additional cost. In such a case, contact us immediately by mailing us at ​3pin@glenmargon.com​ with your Order ID along with a picture of the defect.

  • All other kinds of Return Requests have to be placed within 15 days of receiving the shipment. Requests raised after that, shall not be accepted.

  • The shipping charges for sending the products back, has to be borne by the customer unless the return is being placed for a defect.

  • Once we have received the products a quality check would be done by our team

  • In case we do not have pick up service available at your location, you would have toself ship the product. A maximum of INR 150 would be given to you as a credit notefor reverse shipping.

  • Shipping and COD charges are non refundable.

Note for Returns:
  • The items should be unused and unwashed for hygiene reasons.

  • The product should have the original packaging and tags in place. Items without the original tags will not be accepted.

  • Customised products cannot be returned or exchanged.Return/Exchange requests that are not raised within 10 days of receiving the product would not be accepted.

  • Products bought during sale are non-refundable.

  • It may take upto 15 - 18 business days for the whole return request to process.

  • The product is picked within 4 - 7 days from the date of placing a request.

  • Another 6 - 8 business days for the product to reach our warehouse.

  • Once the package reaches our warehouse and passes all the necessary quality checks, we will issue a refund to you. Please note that it may take 3-4 business days for the amount to reflect into your account.

Exchange Policy :
  • Unfortunately, we do not have an exchange policy as of now unless there is a Size issue. Only Sizes are exchangeable.

Privacy Policy :

3PIN is totally committed to protecting the privacy of our site visitors and customers. Our team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

Your Consent :

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to us.

Communication & Marketing :

If you have made a purchase from our store, we may occasionally update you on our latest products, news and special offers via email, sms & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of 3PIN.

All our members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by logging into the website and changing your.

Cookies :

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser“help” section will normally provide details on how to manage the cookie settings.

Site Statistics :

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors screen settings and other general information. We use and store this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

Protecting your Security :

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

Disclosures of your Information :

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets;

  • if 3PIN or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or

  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of 3PIN, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third Party Sites :

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cancellation Policy:

  • 1. Order cancellation requests will be accepted only within 48 hours from placing the order.
  • 2. Once the order is cancelled, the full amount will be credited back to you minus the Shipping Charges.
  • 3. In case of an order cancellation, please do so before it is Shipped out.

Shipping Policy:
  • A Standard Shipping fee of INR 50 will be applicable on orders below INR 699.
  • Free Shipping on orders above INR 699.
  • We process and ship every order within 2 working days.
  • Your order will get delivered within 3-7 Business Days depending on your location in India. In some cases, it may take longer to receive the shipment depending on your accessibility.


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